Privacy Policy

Effective Date: January 2024 — Updated May 2025

Thank you for choosing Another Path Psychotherapy. Protecting your privacy and maintaining the confidentiality of your personal information is central to our values and clinical practice. This Privacy Policy outlines how we collect, use, disclose, and protect your information, in compliance with:

Ontario’s Personal Health Information Protection Act (PHIPA)
Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
The College of Registered Psychotherapists of Ontario (CRPO) guidelines

What is Personal Information?

“Personal Information” includes details that can be used to identify you, such as:

Name, address, email, and phone number
Health history and session records relevant to your care
Payment and insurance information
Technical data such as IP address when using our website

This does not include publicly available professional or business contact information.

How We Collect Personal Information

We collect information through the following channels:

Directly from you (e.g., intake forms, emails, therapy sessions)
Online booking systems, such as Jane, our clinic platform
Automatically, via cookies and website analytics tools (e.g., Google Analytics)

Why We Collect Personal Information

Your information is collected for the following reasons:

To provide psychotherapy services tailored to your needs
To manage scheduling and appointment reminders
For billing, insurance claims, and payment processing
To communicate with you about your care and clinic updates
To comply with professional and legal requirements
To improve your online experience through analytics

We do not use your information for marketing or any other secondary purpose without your explicit consent.

Use of the Jane App

We use Jane, a secure, PHIPA- and PIPEDA-compliant platform, for clinical records, bookings, and billing. All data is encrypted and securely stored.

To learn more, visit Jane’s Privacy Policy.

How We Protect Your Information

We safeguard your information through:

Encrypted digital storage (e.g., Jane)
Secure credit card and direct billing systems
Limited access to authorized staff only
Regular privacy reviews to align with PHIPA, PIPEDA, and CRPO standards

Your Rights

Under PHIPA and PIPEDA, you have the right to:

Request access to or correction of your personal information
Know how your data is being used or disclosed
Withdraw consent for any non-essential data collection
Lodge a complaint if you feel your data has been mishandled

To exercise these rights, please contact us at info@anotherpath.ca.

Third-Party Tools & Website Analytics

Our website uses third-party tools such as Google Analytics. These tools collect non-identifiable information including:

IP address
Browser type
Website usage patterns

This helps us improve site functionality. You can opt out by adjusting your browser settings.

Direct Billing (Coming Soon)

When available, direct billing to insurance providers will involve sharing only the information necessary to process claims—such as your name, date of birth, provider name, and session dates. Consent will be obtained before proceeding.

Record Retention

In accordance with CRPO guidelines:

Records are kept for 10 years after the last session
For minors, records are kept for 10 years past the age of 18
Records are securely destroyed after this retention period

Children’s Information

We do not collect personal information from minors under age 16 without verified parental or guardian consent. If such information is received in error, it will be deleted promptly.

Changes to This Policy

This policy may be updated from time to time. The most recent version will always be available on our website. Continued use of our services indicates agreement with the updated policy.

Contact Us

If you have questions or concerns about how your information is collected or used:

Another Path Psychotherapy
301 Metcalfe Street, Ottawa, ON K2P 1R9
343-313-1250
info@anotherpath.ca